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Balaji Consultancy

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Soft Skills


Soft Skills

Following are the modules in this course:

  • Self-Awareness and Self-Management
  • Understanding self, Being sensitive towards self, others, society and nature. Being Assertive, Identifying strengths and weaknesses for raising personal competence
  • Interpersonal Skills
  • Being sensitive towards others, Understanding others, Managing workplace relations and teams
  • Presentation Skills
  • Presenting self, ideas and work with confidence and quality
  • Time management
  • Schedules and plans, respecting value of time - self and others
  • Goal Setting and Decision Making
  • Personal goal setting, Taking Initiative, Making appropriate decisions
  • Being Flexible
  • Adapt to change & challenges with positive attitude
  • Workplace Ethics
  • Responsible and ethical behaviour at workplace, Respecting diversity (cultural, gender)
  • Conflict Management
  • Analyzing and resolving conflicts, Convincing, Compromising, Seeking cooperation and collaboration
  • Positive Health (Stress Management)
  • Maintaining a balanced personal, professional and social life, Managing stress
  • Customer Relationship Management


Value and practice service attitude, Being sensitive towards customers and serving with empathy.


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